FAQ

You can track your order using the tracking number provided after your order is shipped. We will send this number to the email address you provided during checkout, and it will also be available in your account on our website. If you can’t find our email, please check your spam folder. Alternatively, you can reach out to us at info@tapeko.us for assistance.

Typically, after placing an order on our website, it takes around 2-5 days for the order to be processed and dispatched for delivery. Once shipped, you will receive an email containing a tracking number, allowing you to monitor the progress of your order. Please consider the estimated delivery time provided by the carrier, which is usually 3-7 business days. If we have exceeded the processing and delivery timeframe for your order, please contact us at info@tapeko.us.

Certainly! We offer delivery to all countries worldwide. You are welcome to request delivery to any country.

We work with leading and reliable international delivery companies to ensure your order arrives safely and on time. The specific carrier may vary depending on your location, but all our partners are trusted and reputable providers.

Here are the shipping options available:
- Standard: 3-7 working days. Shipping cost: $0, with an order of $100

Standard shipping within the UK does not incur any additional charges and typically takes 3-7 business days.

We provide the following payment options:
- Credit/Debit Cards – Pay safely using your card details on our website. We do not store your card information for added security.
- PayPal – Conveniently pay through your PayPal account.

No, we currently do not offer cash on delivery as a payment method.

We ensure secure online transactions by using a protected internet connection and encrypting all payment processing. Your card details are not stored for additional security. For more information, please refer to our Privacy Policy.

The promo code should be entered during the checkout process in the shopping cart.

Subscribe to our newsletter on the website to receive exclusive promotional codes for placing an order.

Only one promo code can be used per order during checkout.

If there are ongoing promotions or discounts on the website, they can be combined with the use of a promotional code.

We customize the wallpaper based on your measurements. Simply specify the size of the wall you wish to wallpaper when placing your order. We will then produce and send you wallpaper in the specified dimensions, divided into convenient strips up to 50 cm wide.

You can purchase wallpaper paste along with your wallpaper order on our website. We will calculate the required amount of paste based on the total area of your order. One pack of our paste covers approximately 10m2. If you prefer to buy paste from another store, you can calculate the necessary quantity based on your order area and the instructions provided with that specific paste.

Pour cold water into a bucket (see packaging for the amount of water to dilute). Start stirring the water to create a whirlpool effect. Only then, slowly pour the entire package of paste into the water while continuing to mix. Wait for 10 minutes, then mix again. Your paste is now ready to use. Note: If you choose to use glue from a different manufacturer, please follow the instructions on the package for preparation.

When purchasing our wallpapers, we recommend adding our specially designed paste to your order, which is ideal for applying our photo wallpapers. If you prefer to buy paste from another store, you will need vinyl wallpaper paste.

You have the option to purchase paste along with your wallpaper from our store. We will calculate the required quantity based on your wallpaper size.

Detailed wallpapering instructions will be included with your order. You can also find instructions on our website.

Paste should only be applied to the wall.

In most cases, wallpaper will fully dry within 24 hours. However, in some instances, additional time may be required. This may occur when applying vinyl-coated non-woven wallpaper to a thick wall that does not allow for proper breathability.

The installation method depends on the height of the wallpaper. For wallpapers up to 3.60 meters in height, they should be installed end to end. For wallpapers over 3.60 meters in height, they should be installed with an overlap, followed by cutting the joint on the wall.

For the wallpapering process, you will need the following tools:
- A bucket for mixing the wallpaper paste
- A pen or pencil for marking the wall
- A utility knife or a wallpaper cutter
- A sponge or a pressure roller
- A paint roller for applying the paste to the wall
- A putty knife or a smoothing brush
- A level for ensuring straight installation

Our return and exchange policy can be found on the designated page on our website - Return and Refund Policy. Please refer to that page for detailed information.

If you receive a defective or damaged item, you are eligible to exchange your order. In such cases, you must return the item to us, and we will provide you with new wallpapers at no additional cost to replace the defective ones. Important Note: Please thoroughly inspect the wallpaper upon receipt and prior to installation, as we are unable to exchange wallpapers that have already been applied to the wall. Additionally, please keep in mind that you have a 30-day window for returns.

Within 30 days of receiving the wallpaper, you can exercise your right to exchange or return the item. To proceed with this, please contact us via email. Our manager will guide you through the necessary steps.

If you have received a defective or damaged product, you can request a refund within 30 days of receiving the goods. To initiate a refund, please contact us via email - info@tapeko.us. Our manager will provide you with instructions on how to proceed.

The following conditions are considered as defects:
- Wallpapers with different colors on different tiles
- Damaged or torn wallpaper
- Incomplete orders
- Receiving an image that you did not order

Certainly! You can place an order for wallpaper featuring your own photo by sending us an email at info@tapeko.us.

Absolutely! Our designers can accommodate your specific requests, such as removing or adding elements to the image, changing colors, or adjusting saturation. Please reach out to us via email or include your preferences as a comment in your order.

If you haven't received an order confirmation, it may be due to a technical issue. Please send us an email at info@tapeko.us, and our manager will provide you with the necessary confirmation of your order.

You can modify or cancel your order as long as it has not yet been sent for printing. Typically, this occurs within a few hours after placing the order on our website. To make changes or cancel your order, please contact our email manager. It's important to notify us as soon as possible if you identify any errors in your order.

We will send you email notifications regarding any updates or changes in the status of your order. Please ensure that you check your spam folder if you haven't received any emails from us. If you have any questions or concerns, feel free to email our manager, and they will assist you further.